Returns & Refunds
Thank you for choosing Gaveno Cavailia. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Products must be unused, in their original packaging, and in resalable condition.
- Returns must be initiated within 7 days of receiving your order.
- Customized or special order items are non-returnable.
2. How to Initiate a Return
To start a return, please follow these steps:
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Contact Us: Reach out to our customer service team at 0161 2054012 to request a Return Merchandise Authorization (RMA) number.
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Prepare the Package: Securely pack the items with the original packaging and include a copy of your invoice.
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Label the Package: Clearly write the RMA number on the outside of the package.
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Ship the Package: Send the package to the following address:
Sleepdown House, Ten Acre Lane, Bower Street Newton Heath, Manchester, M40 2BH
3. Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over [insert amount].
4. Refund Process
Once we receive your return and inspect the items, we will notify you of the status of your refund. If approved, refunds will be processed within 10 business days, and a credit will be applied to your original payment method.
5. Exchanges
If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We may request photos of the damage. We will cover the return shipping costs and provide a replacement or refund based on your preference.
7. Contact Information
For any questions regarding returns or refunds, please contact our customer service team at:
- Email: abc@abc.com
- Phone: 0161 2054012
- Business Hours: 9-5pm
Thank you for your understanding. We appreciate your business!